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My bottles of water was supposed to be delivered at my door on 8/2. I received notification text on my phone at 9:12 stating that it was delivered. I wasn't working that day, so I went to check my front door and there was nothing... And my empty water has not been...
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2.5
I liked
  • When it was delivered at the door
I didn't like
  • How customer service rep handled the matter
#1083736
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We have had problems with this company since we contracted them. We specifically designate on our account that we want the water delivered by the garage where we leave the empty containers for pickup. The delivery driver completely ignores this request. When we ask him...
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1.0
I didn't like
  • Not delivering our water products
  • Service was extremely poor
#1064084
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Been a customer 24 years.. I don't know what's happening with the delivery service but the past three months have been horrible. They can call three days in a row saying don't forget your services on such and such a date. Then the day of, after I have put my bottles...
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1.4
#1058542
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Nestle Waters Customer Care Review

Nestle Waters
#908145
4.8
Details
So far i hv had great service and people polite and care. I finally figured out when my billing date was so now i know it will b paid i do auto billling no problems i was shorted a case so driver gave me a cse of gal btles same price
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Billing Practices
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Discounts and Special Offers
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Value for money
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I have been a customer for over a year. I have reoccurring orders that never changed yet every delivery was completely incorrect bring items I never ordered and charged me. I decided to end my service with Ready Refresh several months ago and made scheduled pick up...
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1.4
I didn't like
  • Service was extremely poor
#1015314
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I have been a customer for over 5 years and I moved to a new location last November. Since that time, not one month has my delivery date been correct. They just schedule it randomly, 2 weeks, 6 weeks, etc. I have had to call every single month to have my water...
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1.6
I liked
  • Product
I didn't like
  • Customer service or delivery
#1012439
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i was to receive a water delivery for my home. two times they cancelled without calling. when i called them, they stated sorry, we have no record. i took off work both times because they needed someone home to install the cooler. they never showed up. i called them...
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1.6
#1002046
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I ordered water from nestle readyfresh.They came to deliver and they were late.when they came and i helped with the delivery. They did not deliver the cup holder and when i called they said they would not deliver it unless i placed a order the driver put on his...
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1.7
#1000934
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Being charged for a month service and only had a week on top of that i didnt receive everything i called that day i was told refund would be issued in 24 to 48 hours a week and half later still no refund instead i have a 25 and change charge for month 11/26 to 12/26 i...
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Anonymous
Anonymous

Nestle Ready Refresh lies they said they set up and delivered my water and no one showed up! I called 3x to ask what was going on and where the driver was. They kept saying ou...

1.0
#982005
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Just pathetic!!! What is happening with my deliveries? Can anyone in your company really bothers about what is happening with the deliveries?? My delivery was scheduled for Nov 30th. In the evening around 5pm I got an SMS that it is delivered. But to my surprise there...
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Anonymous
Anonymous

They said the same thing to me when no one came that it was delivered and a supervisor will call. The supervisor never did and I didn't get water they try not to allow u to ca...

#965817
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After I closed the account and arranged to cooler and empty bottles to be picked up once all the bottles was empty started receiving collections calls and letter because I didn't returned the water cooler. What part of the arrangement they didn't get I don't know....
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1.0
I liked
  • Water
I didn't like
  • Service
#956961
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