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I received my very first delivery promptly, no issues at all. The second delivery is now 11 days past due. I did not receive any help from the representative that I spoke to when I called. I was told "Hopefully it will be delivered tomorrow", and the rep then placed me...
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2.1
#1260955
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Have had an account with Ice Mountain since 2011 and never had any issues with deliveries, extra product orders etc. Since the name has changed to ReadyRefresh it has been nothing but a pain ! Today I called customer service to make a complaint that delivers are...
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1.0
I didn't like
  • Bad management of handling clients
#1256508
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This company has horrible customer service, i have encountered on a couple occasions. I called to cancel my delivery service because i am getting my own filtration system. The date was set for equipment pick up and the time frame. So I arranged to be home. They never...
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Anonymous
Pliney N

I have had almost the exact same experience with this company. They are the absolute worst. Late or no show deliveries. Horrible customer service representatives. I'm waiting ...

1.0
I didn't like
  • Bad management of handling clients
#1253361
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Nestle Waters - Pissed of

Nestle didn't contact me, even after a No. Of complaints n review
#1249087
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Nestle Waters - They don't deliver

I had Deer Park water delivery service for years. Except for extreme weather, they delivered on time. Since Nestle Ready Fresh took over, the delivery schedule is whenever they feel like it. This week it's been rescheduled every day for a week, and now into next week. I'm done!!!
3.2
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Website
#1248096
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I have only beeen a customer for a month and I was suppose to get water dilevered to my house on the 27th of April, and today is May 3rd and still no water. I have received 3 emails from their customer service saying the same thing. We are sorry but we need to...
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1.0
#1247401
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Nestle Waters - Terrible delivery service

Delivery canceled twice with no explanation! Customer service line useless. Long wait or they hung up. When finally got a person, they had no reason for the issue. Just a sorry this happened. Crystal Rock is the way to go! {{REDACTED}}
2.2
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
#1237397
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Nestle Waters - Horrible!!!

I’ve had them for about a year and a half and not once has my delivery been delivered the day they said it would. I’m so tired of the run around. Horrible
#1234850
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since the hurricane last September the water deliveries have never been on time, they constantly change the delivery dates, never notify us and change the contents of the order all the time. They tell me that I am changing the order when I call - which is not true. The...
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#1222216
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My father had a kidney transplant and can only drink bottled water. We bought him a water fountain and had 4-5 gallon bottles to be delivered bi-weekly because he has to drink so much each day. The first two months were great. Following that has been a nightmare! They...
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1.0
#1218283
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