Nestle Waters - Pissed off customer in Romeoville , Illinois
Have had an account with Ice Mountain since 2011 and never had any issues with deliveries, extra product orders etc. Since the name has changed to ReadyRefresh it has been nothing but a pain !
Today I called customer service to make a complaint that delivers are constantly postponed day after day ( business deliveries) since last week, she informs me I have 2 different accounts. I have never in 7 years logged on to any other account but one and never had issues until 2018.
Giving a benefit of a doubt i tried to create another account and it states " you already have an active account" .
I know I do - so whatever you have screwed up on your end FIX IT!
I am not going to the store dragging cases of bottled water every week.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.
Nestle Waters Cons: Bad management of handling clients.
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