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Been a customer 24 years.. I don't know what's happening with the delivery service but the past three months have been horrible. They can call three days in a row saying don't forget your services on such and such a date. Then the day of, after I have put my bottles...
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1.4
#1058542
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I have been a customer for over a year. I have reoccurring orders that never changed yet every delivery was completely incorrect bring items I never ordered and charged me. I decided to end my service with Ready Refresh several months ago and made scheduled pick up...
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1.4
I didn't like
  • Service was extremely poor
#1015314
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Charged my card whenever they wanted too!!!! These obnoxious, unprofessional theives, kept running my card a day sometimes 2 days before sending me an invoice. They are also unapologetic, rude, inconsiderate *** artists... even their customer service is like a war of...
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Anonymous
nancy

I had the same problem with billing I would pay for service same day delivered and then I had an additional bill when I checked on line. then when you call they say it's from...

1.5
#1013516
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I have been a customer for over 5 years and I moved to a new location last November. Since that time, not one month has my delivery date been correct. They just schedule it randomly, 2 weeks, 6 weeks, etc. I have had to call every single month to have my water...
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1.6
I liked
  • Product
I didn't like
  • Customer service or delivery
#1012439
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i was to receive a water delivery for my home. two times they cancelled without calling. when i called them, they stated sorry, we have no record. i took off work both times because they needed someone home to install the cooler. they never showed up. i called them...
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1.6
#1002046
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I ordered water from nestle readyfresh.They came to deliver and they were late.when they came and i helped with the delivery. They did not deliver the cup holder and when i called they said they would not deliver it unless i placed a order the driver put on his...
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1.7
#1000934
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Being charged for a month service and only had a week on top of that i didnt receive everything i called that day i was told refund would be issued in 24 to 48 hours a week and half later still no refund instead i have a 25 and change charge for month 11/26 to 12/26 i...
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Anonymous
Anonymous

Nestle Ready Refresh lies they said they set up and delivered my water and no one showed up! I called 3x to ask what was going on and where the driver was. They kept saying ou...

1.0
#982005
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Just pathetic!!! What is happening with my deliveries? Can anyone in your company really bothers about what is happening with the deliveries?? My delivery was scheduled for Nov 30th. In the evening around 5pm I got an SMS that it is delivered. But to my surprise there...
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Anonymous
Anonymous

They said the same thing to me when no one came that it was delivered and a supervisor will call. The supervisor never did and I didn't get water they try not to allow u to ca...

#965817
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After I closed the account and arranged to cooler and empty bottles to be picked up once all the bottles was empty started receiving collections calls and letter because I didn't returned the water cooler. What part of the arrangement they didn't get I don't know....
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1.0
I liked
  • Water
I didn't like
  • Service
#956961
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Driver left my full water bottle at my garage door which was correct but failed to read the computer that my empty water bottle would be left at the front door out of view from cars and walkers by.. Don't you think this would be taught during the training program so...
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2.9
#944569
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