Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

I ordered a cooler (hot &cold), 3-5 gallon jugs and some cases of sparkling water. I was told my appoint was 8-10 on 10/31.

They don't have weekend or evening delivery so I had to miss a day's pay. Thanks Nestle. Any way, the idiot driver came at 7 am and when no one answered he split. Now I told the order taker I was in an apartment in the back and to call me.

Low and behold it get to be about 1120 am and no call so I call them. Guess what? they changed my appointment...WITHOUT TELLING ME! I got a call from a manager who couldn't get me serviced today so I cancelled in frustration.

I'm not losing another day's pay for these imbeciles.

I was told I'd have my money returned within a day. We'll see.

Reason of review: Problem with delivery.

Monetary Loss: $100.

Preferred solution: Full refund.

I didn't like: Losing a days pay.

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